PRIVACY POLICY
Privacy Policy
Welcome to the Taming Olivia Privacy Policy. We want to be as transparent as possible so please have a read below and feel very free to email us at catherine@tamingolivia.com if you have any extra questions.
1. PURPOSE OF THE POLICY
1.1 This privacy policy sets out the ways and the manner in which we, Taming Olivia, collect and use personal data that we may obtain about you through this website at www.tamingolivia.com (the “site”).
1.2 The terms “we”, “us” and “our” refer to Taming Olivia. The term “user,” “you” and “your” refers to site visitors, customers and any other users of the site. The term “personal data” is defined as information that you voluntarily provide to us which personally identifies you and/or your contact information, such as your name, phone number and email address.
1.3 The manner in which we process your personal data, steps taken to protect your personal data and how you can review and correct your personal data are covered here. We ask that you read this privacy policy carefully as it contains important information about what to expect as to how we collect and use personal data about you. Again if you have any questions you can contact me by emailing me at tamingolivia@outlook.com.
1.4 We may occasionally update this privacy policy. When we do we will revise the "last updated" date at the bottom of the privacy policy. Please also ensure that you frequently check this privacy policy for any updates.
1.5 Use of Taming Olivia, including all materials presented herein and all online services provided by Taming Oliva is subject to this privacy policy. This privacy policy applies to all site visitors, customers and all other users of the site. By using the site or any services provided on the site, you agree to this privacy policy, without modification and acknowledge reading it.
2. WHAT TYPE OF INFORMATION WE COLLECT
2.1 By visiting the site, registering for any services offered on the site, purchasing any products offered on the site or contacting us this privacy policy will apply.
2.2 The personal data we collect from you may include the following:
2.2.1 Purchase Orders: We collect a variety of personal information with each product order. This includes: your name, address, email address and phone number. This information is shared with our e-commerce software providers to ensure the delivery of your order. We use your email to communicate with you about your order and to manage our customer relationship with you. When you place an order, you may be asked to join our mailing list so we can keep you informed of any updates to which you can unsubscribe at any time using the unsubscribe link in each email or by contacting me at tamingolivia@outlook.com.
2.2.2 Your payment information: We collect payment information for each order but we do not store payment information on the servers of Taming Olivia Your payment information is securely communicated to and processed via our e-commerce software providers. All personal information collected for an order is used for the fulfilment of that order and to manage our customer relationship with you.
2.2.3 Site interaction, email opt in, free product downloads and contact: We only collect the personal information you voluntarily provide to us which may include your name, email address and social media profile in order to subscribe to mailing lists and/or download free products, post comments onto the site or contact us via contact forms.
2.2.4 Activity: We may record information relating to your use of the site, such as the searches you undertake, the pages you view, your browser type, IP address, requested URL, referring URL and timestamp information. We use this type of information to administer the site and provide the highest possible level of service to you. We also use this information in the aggregate to perform statistical analyses of user behaviour and characteristics in order to measure interest in and use of the various areas of the site.
2.3 Taming Olivia is not intended for children or young people under 18 years of age. We do not knowingly collect personal information from children and young people under 18. If you are under 18, please do not provide any information on this website.
3. USE OF YOUR PERSONAL DATA
3.1 In accordance with data protection laws we will only process your personal data where we have a lawful basis for doing so. In respect of your personal data these bases are where we are required to do so in accordance with legal or regulatory obligations; where you have given your consent and where it is in our legitimate interests to process your personal data provided that these do not prejudice your own rights, freedoms and interests.
3.2 We will process your personal data for the following purposes and in accordance with the following lawful conditions:
3.2.1 To process purchase orders via the site
3.2.2 To send periodic emails
3.2.3 To improve the service we provide
4. SHARING YOUR PERSONAL DATA
4.1 We will appoint certain trusted third parties including, but not limited to, purchase order processing and website hosting to process your personal data on our behalf. These third parties assist us with operating our website, conducting our business and servicing clients and visitors. They will only process your personal data in accordance with our instructions and we will ensure that adequate measures are in place to ensure that your personal data is processed only in accordance with this privacy policy and kept secure at all times.
4.2 Your personal information will never be shared with unrelated third parties.
5. UPDATING YOUR INFORMATION
5.1 It is important that the information we hold about you is accurate in order for us to comply with our legal and regulatory obligations and also to provide you with the best possible service. If you would like to remove or update any personal data we hold to provide a service to you, please contact me with your request at tamingolivia@outlook.com
6. INFORMATION SECURITY
6.1. We strive to protect your personal data and our services from unauthorised access to or alteration of your personal data. This includes use of various security measures to protect your personal data held by or on behalf of us and ongoing review of our information collection, storage and processing practices
6.2. Subject to the uses described in this privacy policy we will endeavour to treat all of your personal data in strict confidence and endeavour to take all reasonable steps to keep your personal data secure once it has been transferred to our systems. However, the internet is not a secure medium and we cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing information and dealing online over the internet and will not hold us responsible for any breach of security unless this is due to our failure to ensure we have appropriate technical and operational measures in place as required by GDPR.
6.3. If you link to other websites from our website then your personal data will be governed by its privacy policy. We recommend that you always read any such privacy policy before interacting with a new website to ensure you understand how your personal data will be used.
7. YOUR RIGHTS IN RESPECT OF YOUR PERSONAL DATA
7.1. You have the following rights in relation to your personal data:
7.1.1. a right to access your personal data held by us
7.1.2. a right to receive certain personal data in machine-readable format such as .csv (readable on Microsoft Excel or equivalent) or .pdf (readable on Adobe Acrobat or equivalent)
7.1.3. a right to have inaccurate personal data rectified
7.1.4. a right to have certain personal data erased where it is no longer necessary for us to process it, where your personal data has been unlawfully processed, or where erasing your personal data is required in accordance with a legal obligation
7.1.5. a right to complain to your national data protection regulator
7.1.6. a right to object to direct marketing, which can be done by opting-out of direct marketing either opting out via the communication itself or via email at tamingolivia@outlook.com.
7.2. If you are unsure about your rights or are concerned about how your personal data may be processed you should contact your national data protection regulator.
7.3. If you would like to exercise any of your rights then you can do so by emailing us at tamingolivia”outlook.com. Please be aware that whilst we will try to accommodate any request you make in respect of your rights they are not absolute rights. This means that we may have to refuse your request or may only be able to comply with it in part.
7.4. Where you make a request in respect of your rights we may also ask that you clarify your request. If we receive repeated requests or have reason to believe requests are being made unreasonably we reserve the right not to respond.
8. MARKETING
8.1. We may contact you in relation to promotions, products or services that you may be interested in from time to time, but only where you have consented to receive such marketing communications. You can opt-out at any time by contacting us via email at tamingolivia@outlook.com. We will also include unsubscribe features in our communications which you can utilise to opt-out of future marketing communications.
9. RETAINING YOUR PERSONAL DATA
9.1 We will retain your personal data for the period necessary to provide you with our services. Where it is no longer necessary to process your personal data we will delete it.
10. COOKIES
10.1. A 'cookie' is a small text file that is downloaded onto your Access Device when you visit a website and that enables the website to obtain certain information from your browser, such as your preferences. Cookies allow us to maximise your experience using the website by increasing its functionality and allowing the website to remember information and selections as you move from page to page and from visit to visit, depending on the cookie. A cookie does not harm your Access Device nor does it contain any viruses or other malware.
10.2. Different cookies carry out different tasks. For example, some cookies might be strictly necessary and removing these cookies would affect your ability to use our services. Other cookies are for analytic and advertising purposes, including cookies that obtain information about your Access Device (such as IP address, device type, geo-location data, browser information). They tell us how you move through the site and how the site is accessed, allowing us to monitor performance and ensure you get the best possible experience on our site.
10.3. You can control your privacy and security settings. You have the ability to accept or decline cookies using your web browser settings. If you disable cookies this would mean you might not be able to access certain features of the site.
10.4. By continuing to use the website you agree to our use of cookies.
11. CONTACT
11.1 If you have questions regarding our privacy policy, please contact us via email at tamingolivia@outlook.com
12. WIX
12.1 Our website host is Wix. Please click here to read their privacy statement.
This privacy policy is effective from: 11th November 2021
Latest Update: 18th October 2023